Call Center Team

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For 80% of our customers, their first contact with the company is through the Call Center. That’s why our Call Center Team members must be helpful, enthusiastic, and flexible. This group is a reputation-building, revenue-driving force for Pull-A-Part

The Call Center Team includes the following roles:

Customer Service Agent

Handles phone, internet and online chat inquiries with customers and prospects.

Direct Car Buyer

Purchases vehicles from individuals via phone, internet, vendors, and store locations.

Dispatch Agent

Navigates calls regarding vehicle pick-up. Schedules transporters for vehicle purchase and delivery.

Third Party Agent

Purchases vehicles for parts or resale from online services, title companies and other vendors.

Used Car Sales

Shows and sells used vehicles to buyers. Experience in car sales a plus.

Outside Buyer

Builds relationships and purchases vehicles for Pull-A-Part within a territory. Travel required.

Customer Sales and Support Representative

Handles phone, internet and online chat inquiries with customers and prospects.

 

CALL CENTER TEAM: MAP YOUR SUCCESS

Start with a job. Accelerate into a career.

We value promotion from within and are always looking for opportunities to let our employees shine. Our culture of training, teaching and learning means that each employee has the opportunity to be the very best at what he or she does. If you’re interested, you’ll find lots of opportunities for career growth at Pull-A-Part.

FAMILY, FUN, & CUSTOMER SERVICE

Our company culture is friendly and fun. While we take our work seriously, we also enjoy celebrating with our teammates and encourage work-life balance. 

 

  • Employee Appreciation Days  
    The first Friday of every month, each Pull-A-Part location hosts a team party. We also remember employee birthdays and work anniversaries.
  • Contests, events and outings 
    From holiday decorating contests to sports brackets, our locations sponsor lively events and friendly team building. Locations also sponsor periodic outings to sports or cultural events.
  • Blue Ribbon Council 
    Employees are selected to join the council and represent different areas of the company. The council advises management on company-wide initiatives.

BENEFITS AT PULL-A-PART

AS A CALL CENTER TEAM EMPLOYEE, YOU’LL ENJOY A RICH BENEFITS PACKAGE.

We aim to attract the best people to join the Pull-A-Part team. That’s why our employee benefits are among the best in the industry.

 

 

Our benefits for full-time employees include:

  • Competitive salary
  • Paid holidays
  • Paid vacation
  • Health insurance
  • Life insurance
  • 401(k) retirement plan with company match
  • Extensive training
  • Wellness program
  • Employee appreciation days
  • Employee referral program
  • Employee council

 

CALL CENTER TEAM TRAINING PROGRAM

ALL OF OUR CALL CENTER EMPLOYEES ARE EMPOWERED WITH AN INTENSIVE TRAINING PROGRAM.

We want you to be successful at work, so it’s our job to empower you with all the skills and knowledge you need to do your job well. Our weeklong training program includes intensive instruction on how to provide exceptional customer service and support. We strive to provide an environment where you can learn and grow.

 

Depending on your role, Call Center Team training covers:

  • Customer service skills
  • Call flow
  • Vehicle assessment
  • Vehicle purchasing laws
  • Vehicle pick-up scheduling
  • Expectations and goals
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